Privacy Policy

01Who we are

VanPilot is operated from Lancaster, Pennsylvania, USA. If you have a question about this policy or your information, write to us at the email address at the bottom of this page.

02Information we collect

Depending on how you use VanPilot, we collect:

• Account information: your name, email address, phone number and password (or the sign-in details provided by Google, if you use Google sign-in).
• Driver profile: your van type, payload and cargo dimensions, home base, preferred states and the maximum empty miles you accept.
• Business details: your MC and DOT numbers, business name and address, and the status of your insurance review. Insurance documents themselves are requested by our team directly.
• Location: your phone's GPS position. See "Location" below.
• Documents and photos you upload: proof of delivery, bill of lading, and photos of your van.
• Invoices created through the app, including the load, the amount, the broker and your business details as they appear on the invoice.
• For brokers: your name, email, phone and the loads you post.
• Website forms: the name, email, phone and city you send us when you ask for a demo or early access.
• Basic technical and usage information, such as device type and pages viewed on our website, collected through standard hosting and analytics tools.

03Location

The app uses your location to show loads near you and to calculate empty miles. While you are on an active trip, the app also shares your location with the broker who posted that load, including while the app is in the background, so the broker can follow the delivery. This sharing starts when you accept a load and stops when the trip ends or is cancelled. You can turn location permission off in your phone settings at any time, but loads near you and live tracking will not work without it.

04How we use information

• To run the service: match you with loads, let you accept and complete trips, and show brokers where their freight is.
• To prepare paperwork: store proof of delivery and generate invoices.
• To review drivers: our team may check the business and insurance details you provide before you can accept loads.
• To contact you about your account, the pilot, or something you asked for. Brokers can also receive email alerts about their loads, which they can switch off in their profile.
• To keep the service secure, prevent misuse and fix problems.

05Who we share it with

We do not sell your personal information. We share it only as needed to run VanPilot:

• Brokers: when you accept a load, the broker who posted it can see your name, phone, live location during the trip, the documents you upload for that trip, and the invoice once you mark it as sent.
• Service providers that help us operate: for example database and file hosting, website hosting and analytics, mapping and address lookup, and email delivery. They may only use the information to provide their service to us.
• Authorities or other parties when the law requires it, or to protect the rights and safety of our users and of VanPilot.

06Payments

VanPilot does not hold, move or process payments between brokers and drivers, and we do not store bank account details. Payment happens directly between the broker and the driver, outside the app.

07How long we keep information, and deleting your account

You can delete your account at any time from Settings in the app ("Delete my account"). We then delete your profile, contact details, business information, location data and documents. You cannot delete an account while a trip is in progress.

If you have created invoices, we keep those invoices, the trips they belong to and the proof of delivery attached to them as business records, and we remove your personal details from everything else. If you would like to ask about a specific record, contact us.

08Security

We use access controls and encrypted connections to protect your information, and your documents are stored privately. No system is perfectly secure, so we cannot guarantee absolute security.

09Your choices and rights

You can update your profile in the app, turn off location permission in your phone settings, and delete your account as described above. Depending on where you live, you may have additional rights, such as asking for a copy of your information or for a correction. To make a request, contact us.

10Children

VanPilot is for working drivers and freight brokers. It is not intended for anyone under 18, and we do not knowingly collect information from children.

11Changes to this policy

We may update this policy. When we make an important change we will update the date at the top of this page and, where appropriate, let you know in the app or by email.