Terms of Use

01What VanPilot is

VanPilot is a software platform where brokers post cargo-van loads and owner-operator drivers find, accept and track them. VanPilot is not a motor carrier, does not move freight, and is not a party to the agreement between a broker and a driver for a load. VanPilot also does not hold, move or process payments: the broker and the driver settle payment directly with each other.

02Pilot service

VanPilot is offered in a pilot stage. Features may change, be limited or be unavailable at times, and the service is provided "as is" and "as available".

03Your account

• You must be at least 18 and give accurate information, and keep it up to date.
• You are responsible for keeping your password secure and for what happens under your account.
• We may review the information you provide, and we may limit, suspend or close an account, including preventing a driver from accepting loads, if information is missing, inaccurate or misused.

04Drivers

• You are responsible for having the licenses, operating authority, registration and insurance that the work requires, and for following all traffic, safety and freight laws.
• Accepting a load is a commitment to the broker. Cancel before pickup if you cannot do it, and use the app honestly to report the status of the trip.
• You agree to share your location with the broker of a load while you are on a trip for it, as described in our Privacy Policy.
• You are responsible for the invoices you send and for when and how you send them. The app helps you prepare them, but the content and the claim for payment are yours.

05Brokers

• You are responsible for the accuracy of the loads you post, including the route, dates, weight, dimensions and rate, and for paying the driver as agreed.
• You may cancel a load as described in the broker panel. Any compensation for a cancellation is a matter between you and the driver.

06Acceptable use

You agree not to:

• provide false information or impersonate another person or business;
• interfere with the service, attempt to access data that is not yours, or try to get around security controls;
• use VanPilot for anything unlawful, or to harass or defraud others;
• scrape or copy the platform, or use it to build a competing service.

07Your content

You keep ownership of the documents and information you upload. You give VanPilot permission to store, process and display them as needed to run the service, including showing them to the broker of the related load.

08Ending your account

You can delete your account from Settings in the app. We may suspend or close accounts that break these terms. Some records, such as invoices and the trips they relate to, may be kept after an account is closed, as explained in our Privacy Policy.

09Disclaimers

VanPilot is a tool, not a guarantee. We do not guarantee that loads will be available, that a broker or driver will perform or pay, that location tracking will always be accurate or uninterrupted, or that the service will be free of errors. We do not control the freight, the vehicles or the people who use the platform.

10Limits on our responsibility

To the extent the law allows, VanPilot is not liable for indirect, incidental or consequential losses, lost profits, or for disputes between brokers and drivers, and our total liability for any claim related to the service is limited to the amount, if any, you paid VanPilot in the 12 months before the claim. Some places do not allow these limits, so they may not fully apply to you.

11Changes to these terms

We may update these terms. If you keep using VanPilot after an update, you accept the new version. We will change the date at the top of this page when we do.

12Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to its conflict-of-law rules.